Returns

14-Day Return Policy

At ReadyRunner, we want you to be completely satisfied with your purchase. If you're not happy with your sneakers, you can return them within 14 days from the date of delivery for a full refund.

Return Process

Easy Returns - Return Label Included

A prepaid return shipping label is included in every package. Simply use this label to send your items back to us hassle-free.

Step-by-Step Return Instructions

1. Check Eligibility: Ensure your return is within 14 days of delivery
2. Prepare Your Items: Pack the sneakers in their original box with all accessories and tags
3. Use the Return Label: Attach the prepaid return label that came with your package
4. Drop Off: Take the package to your nearest post office or courier drop-off location
5. Get Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Return Conditions

To be eligible for a return, items must meet the following conditions:

Acceptable Returns
- Sneakers must be unworn and in original condition
- Original packaging and box must be included
- All tags and labels must be attached
- No signs of wear, dirt, or damage
- Return initiated within 14 days of delivery

Non-Returnable Items
- Worn or used sneakers
- Items without original packaging
- Items damaged by customer
- Returns requested after 14-day period
- Items marked as "Final Sale" (if applicable)

Refund Information

Refund Method
Refunds will be issued to your original payment method.

Refund Timeline
- Inspection: 2-3 business days after we receive your return
- Processing: 5-7 business days to your account
- Total Time: Approximately 7-10 business days from receipt

Refund Amount
You will receive a full refund of the product price. The original shipping cost is non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

Exchanges

Currently, we do not offer direct exchanges. If you need a different size or model:

1. Return your original item using the included return label
2. Place a new order for the desired item
3. This ensures you get your preferred sneakers as quickly as possible

Defective or Wrong Items

If you received a defective product or the wrong item:

- Contact us immediately at support@readyrunner.com
- We will provide a prepaid return label (if not already included)
- Full refund including original shipping costs
- Or we can send a replacement at no additional charge

Contact Customer Service

Have questions about your return?

Email: support@readyrunner.com 
Response Time: Within 24 hours

Please include your order number and photos of the item (if defective) for faster processing.

International Returns

The prepaid return label works for returns from any country we ship to. International return shipping is covered by ReadyRunner - no additional costs to you.

Note: Return shipping times may vary by location (typically 7-14 days for international returns).