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Frequently Asked Questions
Shipping & Returns
Where do you ship?
We ship worldwide to all continents including North America, Europe, Asia, South America, Australia & Oceania, and Africa.
How long does shipping take?
Standard shipping takes 5-10 days depending on your location. You will receive tracking information once your order ships.
What are the shipping costs?
Shipping is FREE on all orders over $100. For orders under $100, shipping costs are calculated at checkout based on your location.
Are customs fees and taxes included?
Yes! All customs duties, taxes, and import fees are included in the product price. You will not be charged any additional fees upon delivery.
Which carriers do you use?
We ship via trusted international carriers including DHL Express, FedEx International, UPS Worldwide and USPS. The carrier is selected based on your location for optimal delivery.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unworn, in original condition with all tags attached, and in the original packaging.
How do I return an item?
A prepaid return shipping label is included in every package. Simply attach the label to your package and drop it off at your nearest post office or courier location. No additional shipping costs for returns!
When will I receive my refund?
Refunds are processed within 7-10 days after we receive and inspect your return. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we do not offer direct exchanges. Please return your original item and place a new order for the desired size or model.
Orders
Are all items shown on the website in stock?
Yes! If a product is displayed on our website, it means it is currently in stock and available for immediate purchase.
How do I place an order?
Simply browse our collection, select your desired sneakers, choose your size, and add them to your cart. Then proceed to checkout, enter your shipping information, and complete the payment.
Can I modify or cancel my order?
Once an order is placed, it is processed immediately. Please contact us as soon as possible via WhatsApp, Livechat or email if you need to modify or cancel your order. We will do our best to accommodate your request if the order hasn't been shipped yet.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay), Apple Pay, and Google Pay.
Is it safe to shop on ReadyRunner?
Absolutely! All transactions are secured with SSL encryption and we follow PCI DSS compliance standards. Your payment information is never stored on our servers.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after your purchase is complete, including your order number and details.
Sizing
How do I find my size?
Please refer to our comprehensive Size Guide which includes measurements in US, UK, EU, CM, and Inches for Men's, Women's, and Kids' sizes.
What if I'm between sizes?
If you're between sizes, we recommend going up to the larger size for a more comfortable fit.
Do different brands fit differently?
Yes, sizing can vary slightly between different brands and models. When available, we provide specific sizing notes for individual products.
Can I get help choosing the right size?
Absolutely! Contact our customer support team via WhatsApp, Livechat or email, and we'll be happy to help you find the perfect fit.
What if my sneakers don't fit?
No problem! You can return them within 14 days using the prepaid return label included in your package, and order a different size.
Account & Privacy
Do I need to create an account to order?
Yes, you need to create an account to place an order on ReadyRunner. Registration is quick and easy, and having an account allows you to track your orders, save your shipping information, and view your order history.
Is my personal information secure?
Yes, we take your privacy seriously. All personal information is encrypted and protected. We never share your information with third parties.
Can I save my shipping information?
If you create an account, you can save your shipping and billing information for faster checkout in the future.